These Terms and Conditions regulate the contractual relationship between you as a natural person and us, TTOO and are valid only for business relations with consumers for the purposes of the Civil Code. The consumer according to this regulation is every natural person who closes a legal deal for a purpose, which can be added neither commercial or an independent professional activity. The Terms and Conditions are valid for the offers on the website www.ttoo-shop.com. We complete your order based on our Terms and Conditions that are valid at the time of placing the order.
You can order on the Internet from us via our website www.ttoo-shop.com. The representation of the products show in our online shop an obliging offer for the purposes of the Civil Code. In the Shopping Cart you have the possibility to initiate the order process using the button “Proceed to Checkout”. After entering your personal data you will find a summary of your order at the final step of the order process. There you can take a look at your order again and have the option to make changes if necessary. By using the button “Confirm Order” you place a binding offer regarding the chosen items. We are authorised to accept your offer within 14 days by sending an acknowledgement of order (via mail or post). Your order is not deemed to be accepted until we have accepted it by acknowledgement. Should we not accept your offer within 14 days it is deemed to be disclaimed. Products which are not listed in the acknowledgement are not part of the act of sale.
1) PRICING: All shown prices are totals including the VAT.
2) DELIVERY COSTS: Delivery costs are specified at the checkout page. Delivery costs not includes local taxes that could be paid to the shipper provider.
3) PAYMENT: We accept Payment via debit/credit card and also PayPal, ApplePay and GooglePay.
- Credit card: We accept VISA, Mastercards and Maestro- Cards. The handling of payment details are encoded and offers you secure processing of your data and a quick and uncomplicated payment.
- PayPal: The payment occurs immediately from your Paypal account to ours with the address info@ttoo-shop.com
- Cash On Delivery: This payment method is available only for shipment in Milan.
- Payment via Prepayment: This payment method is unavailable.
- Direct Ebanking: This payment method is unavailable.
4) PRODUCT: Please note the wash instruction on the instructions found on the items. We do not compensate damages caused by incorrect cleaning or unpackaging.
5) RESERVATION OF OWNERSHIP: All items remain unreserved property of TTOO until payment is fulfilled
6) DELIVERY: We deliver products to the address given by you. Dispatch beyond Italian Territory is 2-3 working days, 3-4 working days within Europe and 3-5 working days for worldwide shipment. When shipping to the non-European foreign countries the delivery time is dependent on the dispatch type and the receiver’s country. All delivery times or delivery periods are non-binding, they are based on an agreement. The preceding information about prospective dates of delivery or delivery timescales is non-binding, unless it has been expressly agreed between the consumer and us. In the case of an expressly agreed date of delivery if there is a delay in delivering the order you must allow us an extension of up to 2 weeks. If we are unable to deliver within the timeframe given you are entitled to withdraw from the sale agreement. Should an article not be available for delivery within the given timeframe, we will inform you as quickly as possible of the date of delivery, or alternatively that the delivery cannot occur.
7) RIGHT OF RETURN: You can return any received item without providing a reason within 30 days by sending the goods back. The period of returning begins with receipt of this instruction for the right of returning, but not before the receipt of goods by the recipient (in case of recurring delivery of the same item not before receipt of the first partial delivery) and not before complying with our duty of information.
If item is damaged or defected, the customer is in his full right to return the item and receive a new one without cost. Customer is refunded using the same payment method used at checkout once the product has been received.
Please send the goods or your return request to:
TTOO di Soriano Sanchez Laura
Via Bruxelles, 6A
20097 San Donato Milanese (MI)
Italy
The following goods are excluded from the right of return:
- 1. Products which are in an unsealed condition.
- 2. Products which are used.
In case of an effective return, the services received reciprocally are to be guaranteed back and, as the case may be, use drawn by the beneficiary (e.g. functional advantages) is to be released. In case of item deterioration, value compensation might be demanded. This does not apply, if item deterioration only happened during examination -as it usually would happen in the shop. You can avoid value compensation by not using the item as the owner and omitting everything that might affect its value. The duty of restitution shall be fulfilled within 30 days. The period commences for the buyer after returning the item or sending the return request, and it begins for TTOO after receiving said item.
We ask you not to remove the original tags and for hygienic reasons with Underwear and laundry not to remove any protective coverings. Also with nonobservance of the requests your right of return continues without limitation. Also pay particular attention to the completeness of your bank information. We are not held liable for any financial problems originating from you providing incorrect details.